What to expect if plans change — explained simply and transparently.
We hope you enjoy your furniture shopping experience with One Happy Home. Our goal is to make your journey—from browsing to delivery—as smooth and pleasant as possible.
As with most online purchases, all product images on our website are for illustration purposes. Natural materials such as wood and marble feature unique grains, markings, and patterns, so slight variations between the actual product and website images are to be expected. While our team takes great care to present accurate colours, please note that colours may appear differently depending on individual screen settings. This is considered normal and not a defect.
Kindly also allow a measurement tolerance of 1–3 cm, as all measurements are taken manually.
By placing an order with us, you acknowledge and agree to the policies outlined below.
Change of Mind
We encourage you to review your order carefully before checking out. As our items are prepared and scheduled for delivery promptly, refunds are generally not provided for change of mind, incorrect selection, or price differences found elsewhere.
Cancellation (Before Delivery)
To ensure your items reach you as quickly as possible, we begin processing orders shortly after payment is received.
- You may request a cancellation within 48 hours of payment, and no cancellation fee will apply, except for a 4% merchant fee charged by our payment service providers.
- Once 48 hours have passed, cancellations are no longer possible as the order would have moved into processing or production.
Please note:
- All customised items (including custom colours, fabrics, sizes, or special instructions) are final and non-cancellable once the order is confirmed.
We appreciate your understanding, as these measures allow us to maintain production schedules and delivery timelines efficiently.
Delivery
Our Delivery Terms & Conditions page provides detailed information on how and when your purchased items will be delivered. While we carefully plan each delivery, unforeseen circumstances may occasionally arise once goods leave our facilities, and delivery timelines may be affected. In such cases, One Happy Home shall not be held liable for delays.
That said, we take great pride in our service and remain committed to delivering your order as close to the agreed schedule as possible.
30-Day Free Warehousing
If your items arrive at our warehouse but you’re not ready to receive them, we’re happy to offer 30 days of complimentary warehousing.
Should you require storage beyond 30 days, a fee of S$50 per item per month will apply.
International Shipping
Looking to ship outside Singapore? Please contact us at +65 8309 9733 or email hello@onehappyhomeshop.com, and our friendly team will be glad to assist with your shipping enquiries.
Return Policy
We kindly ask that all items be inspected upon delivery and installation. While uncommon, manufacturing defects or transit damage may occasionally occur.
Requests for returns must be submitted within 3 days of receiving the item. Please contact us to arrange assistance. The following conditions apply:
- A 30% restocking fee (based on the item value) applies to all approved returns to cover delivery, handling, and administrative costs. Return shipping costs are borne by the customer.
- Only items that are unused, uninstalled, and in original condition may be returned. Items showing signs of wear, damage, alteration, or misuse will not be accepted. One Happy Home reserves full discretion in determining whether an item qualifies for return.
- For minor defects, we will arrange a touch-up service. For major defects (e.g. broken wood or cracked glass), a one-time replacement will be provided. Replacement lead times are:
- 4–6 weeks for ready-made items
- 5–10 weeks for customised items
- Unscheduled returns to our premises without prior arrangement will not be accepted.
- The following items are not eligible for return:
- Customised products
- Items requiring on-site assembly
- Wall-mounted items (after installation)
- Modular wardrobes
- Leather furniture
- Marble furniture
- Bedroom sets
- Items not in original, unused, and unopened condition
- Items removed from original packaging or showing stains, damage, odours, or signs of use
Refund Policy
Shipping and delivery costs are hard costs incurred with our logistics partners. If a return is approved, a 30% restocking fee will be applied to offset administrative and handling expenses.
Refunds are calculated as follows:
Purchase Price – 30% restocking fee – $50 pick up fee – stair charges (if applicable) - additional charges (if any).
Please note that the restocking fee still applies even if the returned item is exchanged for another product.
Refunds will be processed after the returned item has been successfully collected. Please allow up to 7-14 business days for processing.
All refunds will be credited back to the original mode of payment.