1. Can I view the products or material samples in person?
At the moment, we operate fully online and do not have a physical showroom. By keeping our business e-commerce–based, we’re able to reduce overhead costs such as showroom rental and sales commissions—and pass those savings directly on to you through more affordable pricing.
2. Why are your prices so competitive?
We focus on what truly matters—quality products and reliable service—while keeping operational costs lean. By cutting out unnecessary frills, we’re able to offer better value to our customers.
3. What is the lead time if I place an order today?
Our estimated lead time is 4–6 weeks from the date of order confirmation. Please note that this is an estimate and not a guaranteed delivery date, as timelines may be affected by factors beyond our control such as freight delays, weather conditions, or other unforeseen circumstances.
4. What payment methods do you accept?
We accept payments via PayNow, iBanking, and credit/debit cards. Cash on delivery is not available.
5. What are the payment terms?
Full payment is required upon order placement, unless otherwise agreed in writing.
6. Can I cancel my order?
Orders may be cancelled within 12 hours of order placement or payment. As we work to process and fulfil orders promptly, cancellations after this window are unfortunately not permitted.
7. Is there a warranty for my item(s)?
Yes, all products come with a 12-month warranty covering manufacturer defects. Please note that the warranty will be void if the item is not installed by One Happy Home.
8. What is your return or exchange policy?
We offer a one-to-one exchange / part replacement for items with major manufacturer defects. However, exchanges are not available for reasons related to personal preference, such as style, colour, or theme.
All returns are subject to inspection, and One Happy Home reserves the right to assess and determine whether an item is suitable for return.
For full terms, conditions, and exclusions, please refer to our detailed Returns & Refunds Policy.
9. Can I customise my item?
Most of our products come in standard sizes, materials, and colours. That said, customisation is available for selected items such as marble and solid wood coffee tables, dining tables, and sofas. Please check with our sales team to explore available options.
10. Can I exchange or return customised items?
Customised items are made specifically to your specifications. As such, exchanges or returns are not applicable once the order has been confirmed. We kindly encourage reviewing all details carefully before placing a customised order.
11. How much does delivery cost?
Delivery fees depend on the total value and nature of your order. Our sales team will advise you on the applicable delivery and assembly charges before confirmation.
12. Can I combine orders placed separately?
If a second order is placed within 14 days of your first order, we may be able to combine delivery and assembly charges—provided the second order does not include large items such as bedframes or wardrobes. Combined orders will be delivered in a single trip.
13. My items haven’t arrived yet—what should I do?
Please refer to the estimated dispatch timeline stated in your order confirmation email or SMS. Once your order is dispatched, you will receive a shipping confirmation.
If you’re unable to locate any updates, feel free to contact our Customer Care Team via the Contact Us page—we’ll be happy to assist.
14. Can you store my items if I don’t need delivery yet?
We offer complimentary warehousing for up to 30 days. From the 31st day onwards, a warehousing fee will apply. Fees vary depending on the size of your item(s).
15. Can you dispose of my old furniture during delivery?
We do not provide furniture disposal services, and our delivery team is unable to dispose of items at common rubbish areas, as this is not permitted by local regulations.
You may consider the following alternatives:
- HDB Flats: Contact your Town Council for complimentary Bulky Household Item Removal services.
- Condominiums: Please check with your Management Office for available arrangements.
- Private Landed Properties: You may engage a licensed waste collector to assist with furniture disposal.
For a list of licensed waste collectors (Class A – furniture disposal), please refer to resources published by National Environment Agency (NEA).
You may also find additional information on waste management and collection systems on the NEA website.
16. What if I can’t receive my order on the scheduled date?
Changes requested within 24 hours of the scheduled delivery may not be accepted and could result in rescheduling to the next available slot. After two unsuccessful delivery attempts, a transportation fee may apply.
17. What if my item cannot fit into the lift?
Please inform our team in advance about any access limitations. For items larger than 200cm, we will assess whether stair access is required.
A fee of $20 per storey applies for large items such as sofas, TV consoles, and bookshelves. If delivery is not feasible via lift or stairs, we reserve the right to issue a full refund for the item.
18. What if the item looks different from the photos?
Product images are for illustration purposes and may differ slightly due to lighting, screen settings, or photo enhancement.
For solid wood and stone items, natural variations in grain, colour, texture, knots, or markings are to be expected. These are natural characteristics and not considered defects—each piece is uniquely beautiful.
19. Can I request a specific delivery date or time?
Delivery dates and time windows are usually shared 1–10 days before delivery. As routes are scheduled, we’re unable to guarantee a specific date or timing (e.g. exact hours).
20. Do you deliver on weekends?
Yes, we deliver Monday to Sunday, excluding Singapore public holidays. Please ensure someone is available to receive the order. Unsuccessful deliveries may incur a $40 re-delivery fee.
Additional charges may apply if items require manual handling due to lift issues or access constraints. Delivery to remote or restricted areas is not available.
21. What if there is a delay in my delivery?
In the event of unforeseen circumstances such as severe weather or road conditions, we may need to reschedule delivery based on availability. We appreciate your understanding and patience.
22. I need help with my order—who can I contact?
Our friendly Customer Care Team is happy to assist. Please reach out via the Contact Us page.
23. Where is One Happy Home located?
One Happy Home Pte Ltd
73 Ubi Road 1, #08-54
Oxley Bizhub
Singapore 408733