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Delivery Policy

We endeavor to provide the best service possible. We want your experience to be seamless from check-out to assembly - so leave the heavy lifting, mounting or installation to our team.

 

DELIVERY CHARGES

Our in-home delivery & installation service charge is $80 per location.​

Delivery is free for all orders above $1,000.

Deliveries to special areas (including but not limited to Sentosa, air bases and SAF camps) will incur an additional S$20 per trip.

If an item needs to be carried up the stairs internally or externally, we require prior notice to ensure sufficient manpower is available. Carry-up charges of $20 per level will be applicable in the event there is no lift access to the level of delivery. We reserve this right to make this decision in respect to the safety of the delivery team and the integrity of your item.

One Happy Home reserves the right to reschedule delivery if not previously notified about staircase access. There will be a restocking fee of 10%.

  

DELIVERY SERVICE AND TIMESLOTS​

Our in-home deliveries and installation service will be scheduled into different timeslots (e.g, 9:00-16:00 or 17:00-22:00), and we are unable to provide a specific timing (like exactly 10:00). However, our team will inform you 20-30 minutes prior to delivery.

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ESTIMATED TIME OF ARRIVAL​

Our priority is a smooth and efficient fulfillment of your order. We do our best to ship your items on time as soon as they become available. All shipments are subject to unexpected carrier delays and unforeseen circumstances such as traffic conditions, vehicle breakdowns, bad weather, pandemic or our delivery team might be slightly held up. While our delivery teams are constantly striving for punctuality, we also hope for their safety on the roads.

One Happy Home cannot be held liable for late deliveries.

 

30 DAYS FREE WAREHOUSING

To provide you with a great product at the best value, if your ordered products arrived in our warehouse and the time is not good for you to receive them, we can provide 30 days' free warehousing. We will hold your ordered items carefully in our warehouse and wait for your delivery notice. 

Should you require additional storage after 30 days, an additional fee of $50 per item per month shall be imposed.

 

International Shipping

Looking for delivery outside of Singapore? Contact us at +65 8309 9733 or drop us an email at hello@onehappyhomeshop.com and our Happy Home team will be glad to assist with your shipping queries.